This policy explains when we can accept a return or refund, what proof we’ll need from you, and how to send your request; please read it before you buy from NEST THEORY SDN. BHD. 202601028205 (1690300-T). We want every order to reach you correct and in good condition.
Eligibility
Our starting point is simple: items are not exchangeable or refundable, except in these cases:
We sent you the wrong item.
What arrived doesn’t match the specifications, description, features or information on our website.
Your item arrived spoiled, damaged or defective.
Delivery ran past the timeline in our Shipping Policy.
Evidence
To look into your request, we’ll need the following from you:
A clear, continuous unboxing video: it should show the unopened parcel, the shipping label, the packaging and the item.
A clear video of the item’s first use, where that applies.
Any photos, order details or other supporting documents we ask for.
Process
Timing matters here; please act quickly:
Email your request to our support team at nesttheory@outlook.com.
Make sure it reaches us within 24 hours of receiving your item.
We’re unable to accept requests sent after the 24-hour window, or sent without the evidence above.
Have a question about a return, refund or exchange? Our team is ready to help:
📧 Email: nesttheory@outlook.com
🏢 Address: P-3, PODIUM BLOCK, PLAZA DWITASIK, BANDAR SRI PERMAISURI, 56000 CHERAS, WILAYAH PERSEKUTUAN KUALA LUMPUR
🌐 Website: https://nesttheory-sb.com/contact-us/